top of page

ORDER FAQ

常見問題

  • 蛋糕下單方法 Place a cake order
    只需幾個步驟，輕鬆下單: 1. 截圖/ 下載蛋糕相片 2. 發送相片及資料給客戶服務 Whatsapp +852 9779 2979 3. 客戶服務會在 2 天內回覆 請最好 2 星期前預訂，急單或收附加費 Follow these simple steps: 1. Screen Capture the cake image/ reference image 2. Send your request to our CS Whatsapp +852 9779 2979 3. CS will get back to you within 2 days Please place the order before 2 weeks, urgent request may casue extra cost
  • 任何查詢 For any enquiries
    如有任何查詢請 WhatsApp +852 97792979 For any enquiries, pleaseWhatsApp +852 97792979 如英文與中文版本之條款及細則有任何差異，以中文版本為準。商品圖片僅供參考，因個人電腦螢幕關係，商品顏色質感等可能有所誤差，請以實物為準。 In case of any discrepancy, the Chinese version of these terms and conditions shall prevail. This photo is for reference only. The actual product could be slightly different.
  • 禮盒取貨日期及時間 Pickup Giftbox Date & Time
    顧客在網上成功下單及付款後收到電郵通知，請於指定日子到尖沙咀金馬倫道54-56號 龍記大廈1樓B室自取，取貨時請出示網上訂單。若未能依時取貨，本店不作賠償。為確保食品衞生，貨物出門，恕不退換，請見諒。 如有任何查詢或提交訂單後沒有收到電郵請 WhatsApp +852 97792979 聯絡我們，謝謝！ Please pick up giftbox in specified date at Flat 1B, 1/F, Long Kee Mansion, 54-56 Cameron Road, Tsim Sha Tsui, Kowloon, Hong Kong; Show the order receipt. No compensation is charged if no show occurs due to this time. For any enquiries, please WhatsApp +852 97792979
  • 禮盒送貨服務 Giftbox delivery service
    請 WhatsApp +852 97792979 (訂單編號, 收貨人姓名, 地址, 電話, 預約送遞日期時間), 送貨服務需另行收費，我們會盡力安排切合您要求。其餘偏遠地區恕不設送遞服務。送遞服務或會因懸掛八號或以上風球或黑色暴雨警告信號而有所延誤。如遇上此情況，我們會在下一個工作天以WhatsApp聯絡閣下另安排再次送遞時間。 Please WhatsApp +852 97792979 (Order Number, Receiver Name, Address, Phone, preferred delivery Date Time), delivery fee will be charged separately. We will do our best to accommocate your request. No delivery will be arranged for other remote areas. Delivery may be delayed if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. We will contact you by WhatsApp the following business day to arrange for an alternative delivery time.
  • 禮盒訂單支付平台 Giftbox payment platform
    我們 My Sweet Art 以 Eiffel de Chocolat Limited 接受以Paypal 信用卡支付。My Sweet Art using Eiffel de Chocolat Limited support credit card payment of Paypal Paypal付款流程教學指南How to use Paypal
  • 月餅需要冷藏嗎 Does the mooncake need to be refrigerated
    請貯存於乾爽陰涼處。 開啟後請保持冷藏及於最佳日期前食用。 Store in a cool, dry place. Keep refrigerated after opening and consume by "Best Before" date stated at the backstamp of mooncake box.
bottom of page